Terms & Conditions: Meter Installation & Electrical Work

Intel smart meters must be installed, configured, and commissioned by Intel Solar & Metering Solutions or an approved Intel-certified electrical technician. The one-year warranty is valid only where the meter has been installed in accordance with Intel’s published installation guidelines and the prevailing Zimbabwean wiring regulations. Any unauthorized installation, alteration, or bypass of the meter voids the warranty.

Intel warrants the prepaid split meter hardware against defects in materials and workmanship for a period of twelve (12) months from the date of installation. Within the warranty period, a faulty meter that fails under normal use will be repaired or replaced at Intel’s discretion, provided the meter has been installed by an approved technician and operated in accordance with the manufacturer’s specifications.

The one-year warranty applies to the Intel meter unit only. It does not cover external wiring, distribution boards, cables, tenant circuitry, circuit breakers, or any other part of the customer’s electrical installation. The warranty is also excluded where damage results from lightning, power surges, flooding, fire, misuse, tampering, unauthorized repair, incorrect voltage, or operation outside the meter’s rated specifications.

To the fullest extent permitted by law, the total liability of Intel Solar & Metering Solutions, whether in contract, delict, or otherwise, arising out of or in connection with the supply or installation of a meter is limited strictly to the purchase price paid for that meter. Intel shall not be liable for any indirect, incidental, or consequential loss or damage, including loss of revenue, loss of profit, business interruption, or damage to the customer’s property or that of any third party.

The customer agrees to provide safe access to the installation site, ensure the supply voltage and load are within the meter’s rated specifications, and report any meter faults to Intel within a reasonable time. The customer indemnifies Intel against all claims, losses, and damages arising from external wiring or site electrical works carried out by third parties, misuse of the meter, or failure to comply with these terms.

Warranty claims must be lodged by contacting the Intel technical support desk with the meter number, purchase or installation details, and a description of the fault. Intel may require the meter to be inspected on site or returned for assessment before a repair or replacement is issued. Any approved replacement continues to benefit from the balance of the original twelve-month warranty period.